I have to admit to occasionally being a little cynical of grandiose declarations on websites and marketing material claiming to be “the best in town”; “can’t be beaten on price”; “market leading provider”; “match any price” etc etc.
What I look for when engaging a supplier of any variety are personal references, referrals and testimonials.
In turn, this is also hugely important to me when promoting my own company. I take tremendous pride in the service we offer; exceeding our customers’ expectations is our aim and it is so rewarding to receive wonderful feedback.
This week I wanted to share with you some of our most heart-warming comments and what I believe was behind the generous and kind words.
“Everyone had a wonderful time, and I must say your contribution to the day was a highlight for most of the children. They all said it was really good because they could choose what they wanted to have done themselves!
Sandra Wells, Send
This is one of the reasons we choose not to use photo boards when we work; we encourage children to use their imaginations and tell us how they want to be painted and we love the challenge and variety this gives us with our art.
“I just wanted to say what a fantastic job you made of my twins’ faces thank you! They looked amazing! They also loved the photographs and I wondered whether you could possibly email copies to me please as I would like to get them made up into mini canvasses for their bedrooms?”
Alison Tysoe, West Byfleet
Whenever possible I try to take photos of all the children I paint at parties and then put together a montage for the birthday child as a memento of their special day! It’s a lovely way of capturing the freshly painted artwork for the parents before smudges, chocolate and sometimes a few tears wipe it away!
“Just a little note to say a HUGE BIG thank you for making our daughter’s party so special. We all had such a brilliant time and it was down to you getting the adults involved and interacting with kids in such a wonderful way. I never thought a face painting party could be so much fun. I really appreciate the time you gave us and for staying on longer so that my husband could join in the fun.”
The children LOVE it when the adults muck in with the party shenanigans too. Whenever time permits, we will always encourage and entice the parents to get involved too even if it’s just a sprinkling of glitter!
“Thank you so much for all your hard work on Friday. Your face painting was truly amazing and I would not hesitate to recommend you or ask you to come and work at another of our functions. I had no idea we were going to be quite that busy. By the end of it we had had the busiest day since we opened 18 months ago – beating even Christmas eve!
John Taylor, The Richard Onslow, Cranleigh
With a background in corporate marketing and event management we pride ourselves in helping companies promote their events wherever possible and hope we manage to increase their exposure and footfall.
On this occasion, we were booked for a special Royal Wedding celebration – the sun shone down; the pub was heaving and my queue was endless! FANTASTIC!
“You are a terrific artist and everyone was asking where I had found you.
Thank you Claire for your patience and understanding with the guests and when I heard you had not worked with special needs before, I found this absolutely amazing and I cannot thank you enough. I know family and friends loved having the painting done as well.
A thousand thanks would never be enough.”
Val, Ron, Claire-Marie, Daniel and Ben, Hindhead
This particular party will always be in my heart. It was a special lady’s 30th birthday celebrations and was my first booking working with special needs children and adults. Most of my beautiful models that day were unable to talk but the wonderment in their eyes when they looked in the mirror melted my heart. I am so grateful to Val and Ron for inviting me to be party of Claire-Marie’s special celebration.
And just one more to finish on …
“Your painting is more awesome than awesome!!!!”
Bella (aged7), East Horsley
Thank you Bella for warming my soul and melting my heart with that comment.
Please remember to take the time to say thank you to people and companies who have delighted you with their service. So many people are swift to complain at the slightest error but slow to show their appreciation. It means the world to any customer-facing business and is worth more than any bottom line figure any day.
You can read more of our treasured testimonials on our website here.